Question 1

What am I actually buying on HeavenDigital?

Accepted Answer

A game account with the game already on it — not a redeem code. Credentials are delivered on WhatsApp and the team guides your download step by step until you are playing.

Question 2

How fast is delivery?

Accepted Answer

Under 10 minutes during support hours (10am–11pm IST) after payment verification. Night orders are delivered first thing in the morning.

Question 3

Is buying a game account safe?

Accepted Answer

Every account is tested before delivery and every order carries a 30-day replacement warranty — replacement or refund, your choice.

Question 4

Why are accounts cheaper than the official store?

Accepted Answer

Accounts are sourced in bulk from regions where games are priced lower; the margin is passed on. Each listing states its region.

Question 5

What is the difference between PSN Secondary and Primary?

Accepted Answer

Secondary: the game is on our official PlayStation account — you download it once from your profile and play from the purchased profile. Online play works. Primary: your PS5 becomes the account's primary console so every profile on your console plays it with full online features.

Question 6

What is the difference between PC Offline and Online?

Accepted Answer

Offline is the best-value tier for single-player on the provided account. Online (30–45% more) unlocks multiplayer and online modes.